Shipping policy

Shipping & Delivery Policy

Wackershop is a trading name of Gem Plant Sales Ltd. We aim to get your parts and equipment to you as quickly and safely as possible.

We currently ship to addresses within the United Kingdom only.

Mainland UK: Standard delivery rates apply.
Highlands, Islands & Northern Ireland: Delivery to these areas may incur a surcharge and longer transit times. If a surcharge applies, we will contact you before processing the order.

Orders for "In Stock" items placed before [Insert Time, e.g., 2:00 PM] Monday to Friday are typically dispatched the same day.
Orders placed over the weekend or on Bank Holidays will be processed the next working day.
If an item is a "Special Order" or out of stock, we will notify you of the estimated lead time via email.

Shipping costs are calculated at checkout based on the weight and dimensions of your order.

Standard Parcel (Under 25kg): Delivered via, e.g., DPD/DHL/Royal Mail/APC]. Tracking information will be provided via email.
Pallet & Heavy Freight (Over 25kg): Large machinery or heavy parts may be shipped via a pallet network.
Collection: Customers are welcome to collect from our depot. Please select "Local Pickup" at checkout and wait for your "Ready for Collection" email.

Most deliveries (especially machinery and high-value parts) require a signature upon receipt.

If no one is available to sign for the delivery, the courier will leave a card or contact you via SMS/Email to rearrange delivery.
Heavy Goods: For pallet deliveries, the driver will typically deliver to the "kerbside" only. It is the customer's responsibility to ensure there is adequate access and a means to move the goods from the kerbside.

We take great care in packing our equipment, but if an item arrives damaged:

Sign as "Damaged": If the packaging looks compromised, please sign for the delivery as "Damaged" or refuse it.
Report to us: Contact us within 24 hours at admin@gemplant.co.uk with photos of the packaging and the damage. This allows us to make a claim against the carrier.

Under the UK Consumer Rights Act 2015, we are responsible for the goods until they are in your possession.

If your order has not arrived within the estimated timeframe, please contact us.
While we strive for "Next Day" delivery where offered, Gem Plant Sales Ltd cannot be held liable for any secondary losses (e.g., engineer's time or hire costs) caused by a delay in delivery.

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier’s website.