Privacy policy

Last updated: April 2, 2026

Wackershop (referred to as "we", "us", or "our") is a trading name of Gem Plant Sales Ltd. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from wackershop.co.uk (the “Site”).

1. DATA CONTROLLER

For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is GEM Plant Sales Ltd, a company registered in England and Wales under company number 12183603, with its registered office at Unit 9, St John's Court, Sevington Business Park, Ashford, Kent, TN24 0SJ

2. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Identity Data: Name, username or similar identifier.

  • Contact Data: Billing address, shipping address, email address, and phone numbers.

  • Financial Data: Payment card details (processed securely via our payment processors; we do not store full card details on our servers).

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

 

  • Communicate with you;

     

  • Screen our orders for potential risk or fraud; and

     

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

     

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

 

4. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Xero: As a trading name of Gem Plant Sales Ltd, your transaction data is synced with our accounting software, Xero, for tax and financial reporting purposes.

  • Couriers: We share your contact and delivery data with our UK courier partners to fulfill your delivery.

  • Google Analytics: To help us understand how our customers use the Site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations (such as HMRC requirements) or to protect our rights.

5. YOUR RIGHTS (UK GDPR)

If you are a UK resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

6. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Please note that Gem Plant Sales Ltd is legally required by HMRC to retain financial records (including transaction data) for a period of 6 years plus the current tax year.

7. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hayden@gemplant.co.uk or by mail using the details provided below:

Data Protection Officer Gem Plant Sales Ltd (T/A Wackershop) Unit 9, St John's Court, Sevington Business Park, ASHFORD, Kent, TN24 0S

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hayden@gemplant.co.uk or contact us at St Johns Court, Sevington Business Park, Ashford, Unit 9, ENG, TN24 0SJ, GB For the purpose of applicable data protection laws, we are the data controller of your personal information.